Developing Client Teams C3 Teamwork & Communication Skills

Communication, Cooperation & Commitment Teamwork & Communication Skills
OVERVIEW:

The C3 Teamwork & Communication Skills course introduces the participantsí to the importance and benefits of working as a team. The workshop helps the participants understand what contributes to dysfunctional and high performing teams. The workshop provides the building blocks and skills for teams to work effectively and efficiently together in order to produce excellent results.

WORKSHOP AIM:

The aim of the workshop is to develop the participantsí awareness and understanding of the benefits of teamwork and how it can positively impact the level of service offered to clients.

Workshop Objectives:

Understand the importance of teamwork and how it can benefit the individual, firm and client

Identify the causes for dysfunctional teams

Understand what makes a high performing teams

Identify the required attitudes and behaviours for teamwork to be successful

Understand the building blocks to team development

Workshop Content

Introduction

Workshop aims & objectives
Personal objectives

Introduction to Team Development

Definition of team
Benefits of working as a team to individual, firm, client
Barriers to teamwork
Activities to over come barriers

Team Building Exercise

Participants will participate in a team building exercise

Review & debrief of exercise

Cornerstones for Effective Teamwork

Communication
Cooperation
Commitment
Establishing trust

Team Development

Process of team development
Dysfunctional vís high performing teams
Team roles
Cross product teamwork
Creating a team culture

Providing a United Front

How teamwork can affect our service offering
How can we work better together in order to build the business
What systems, processes, tools need to be introduced to support teamwork culture

Team Building Exercise

Participants will participate in a team building exercise

Review & debrief of exercise

Summary & Close